Process & solution design
Map support, asset and service-management requirements before configuring the platform.
Technology Partners & Solutions
GLPI ITSM
Create structured IT service management, helpdesk and asset visibility with an open-source platform configured around your operating processes.
Overview
A practical foundation for professional IT service management.
GLPI is an established open-source platform for IT service management, helpdesk, asset management and inventory. It helps organizations structure support work, understand the assets behind incidents and create clearer operational accountability.
CRATOS CAN supports GLPI planning, implementation, integration, enablement and ongoing improvement so the platform is adapted to the organization rather than deployed as a generic ticketing tool.
GLPI capabilities
What GLPI can bring together.
The platform can support core ITSM and asset-management processes in one environment.
- IT Service ManagementStructure service requests, incidents, changes and support workflows.
- Asset managementMaintain visibility over hardware, software, contracts, licenses and related ownership information.
- Self-service portalGive users a consistent place to submit requests, find status information and interact with support.
- Workflow automationStandardize recurring processes, approvals and routing so work moves more consistently.
- Reporting & dashboardsGive IT teams and management clearer visibility over demand, performance, assets and service trends.
Our GLPI services
From initial design to productive use.
Implementation should reflect your service model, roles and asset processes.
Setup & integration
Install and configure GLPI, define ticket workflows, roles, dashboards, asset structures and integrations.
Licensing guidance
Help determine the support and subscription model appropriate for the deployment.
Training & workshops
Enable service desk, administrators, asset managers and reporting users with role-specific training.
Security-focused configuration
Consider access control, administrative roles, data handling and infrastructure security as part of the implementation.
Optimization
Refine workflows, reports and automation as the operating model matures.
Why CRATOS CAN for GLPI
ITSM implementation with security and operational context.
The objective is faster adoption and a platform your teams can actually run.
Hands-on implementation
Translate process requirements into a functioning configuration rather than a theoretical design.
Tailored enablement
Train teams around their actual workflows, roles and responsibilities.
Pragmatic go-live
Phase scope so useful capabilities become productive without waiting for a perfect future-state design.
Security perspective
Treat identity, data, hosting and administrative controls as part of ITSM platform design.
Operational transparency
Use asset and ticket data to improve decision-making and reduce hidden IT dependencies.
Your direct benefits
Measurable value for security teams and decision-makers.
Efficient IT processes
Create more consistent helpdesk, incident and asset workflows.
Better visibility
Understand support demand and the assets, contracts and systems behind it.
Skilled teams
Give administrators and service users targeted training for the processes they own.
Faster start
Move from requirements to productive use with structured design and implementation support.